Application Production Support

Modis; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K plan

Paid Sick Leave

Job summary

A leading staffing agency is seeking an Application Support Specialist for a contract with a Fortune 500 banking client. The role involves application support, incident management, and problem diagnosis in a fast-paced trading environment. Required skills include Python and knowledge of FICC markets. The position is onsite in Chicago and offers flexible benefit options. Ideal candidates should be adaptable and communicative, eager to contribute to a critical sector.

Qualifications

• Experience in application support and problem diagnosis.
• Ability to understand complex technical environments.
• Strong communication and incident management skills.

Responsibilities

• Provide application support and diagnose problems effectively.
• Manage user query mailbox and respond appropriately.
• Resolve feed support issues for Autosys and Python batches.
• Monitor critical trading system environments.
• Ensure timely user notifications and escalations.

Skills

Python

Unix/Linux

SQL

Shell scripting

Knowledge of FI Derivatives Bonds

ITRS Geneos

Splunk

Ansible

Dynatrace

FIX Connectivity

Job description

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Overview

Akkodis is seeking an Application Support Specialist for a 12-18 month contract position with our Fortune 500 banking client.

Rate: $6 - $/hr W2. The rate may be negotiable based on experience, education, geographic location, and other factors.

Location: Chicago, IL - onsite 3 days a week

Details:

This is a critical Global Markets role in supporting Front office FICC Mortgages business, requiring a motivated and flexible individual to work in close collaboration with the Application Developers, peer Support Leads, Application Managers, Offshore teams and Infrastructure Support. This is a high-profile role working in a high intensity environment which demands an individual to display Business and Technical acumen, the ability to assimilate lots of information quickly, with focus on Incident and Problem Management whilst being highly adaptable to a changing trading environment.

Responsibilities

• Application support and problem diagnosis skills - ability to jump in and investigate issues, resolve problems, and communicate status
• Manage user query mailbox effectively, understand the scope of teams work and ensure timely and appropriate response is provided for all user queries.
• Respond to and resolve feed support issues for Autosys and Python based batches
• Manage alerts and monitoring of critical trading system environments using ITRS.
• Incident management - provide timely and accurate user notifications as well as management escalations when needed.
• Documentation and knowledge management.
• Follow up and coordinate resolutions with various development teams.
• Assist with metrics reporting for Python based systems and Java applications
• Coordinate and perform Business Continuity testing and related paperwork.
• Organize and run meetings independently for issue resolution.
• Identify scope for automation to reduce manual, repeating tasks

Qualifications

• Python, Quartz, Unix/Linux, SQL, shell scripting
• Knowledge of FI Derivatives Bonds, MTGE Loans, ITRS Geneos, Splunk, Ansible, Dynatrace, FIX Connectivity

Benefits

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

EEO and Privacy

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers