Customer Support Specialist

Egreenservices; Huntington Beach (CA); Hybrid; USD 66,000 - 94,000; Full time

Job summary

JCPenney in Huntington Beach, CA is seeking a Customer Support Specialist who thrives on the chase and cross-selling. This hybrid role offers a salary range of $66,000–$94,000 and ownership of sales outcomes with a supportive team.

You'll carry the demo from screen-share to signature, convert leads, and manage a $66k–$94k tier quota. If you bring a growth mindset and solid de-escalation skills, you’ll fit right in.

Qualifications

• Humility to revise strong opinions when the data argues back.
• Growth mindset; feedback as fuel, not threat.
• Junior fluency in De-escalation, with Inbound Call Handling on your roadmap.
• Working knowledge of Jira Service Management alongside transferable Decision Making chops.
• Reliability that lets a manager stop checking in.
• Portfolio that speaks louder than any line on your resume.
• Comfort owning a number that goes up or down because of you.

Responsibilities

• Carry the demo from screen-share to signature in one sitting.
• Turn cold sales marketing leads into signed deals across Huntington Beach, CA.
• Pitch JCPenney at $66,000 - $94,000 value without apologizing for the price.
• Carry a $66,000 - $94,000-tier quota and the playbook to hit it.
• Manage event sponsorships and lead-capture programs across Huntington Beach, CA.

Skills

Humility

Growth mindset

De-escalation

Inbound call handling

Jira Service Management

Decision making

Reliability

Portfolio

Number ownership

Tools

Jira Service Management

Job description

Some sellers wait for warm leads; the Customer Support Specialist we want at JCPenney prefers the chase and Cross-selling is the weapon. Net it out: hybrid, $66,000 - $94,000, 1 years, ownership of the sales marketing outcome, and a JCPenney team that has your back.

Key Responsibilities

• Carry the demo from screen-share to signature in one sitting
• Turn cold sales marketing leads into signed deals across Huntington Beach, CA
• Pitch JCPenney at $66,000 - $94,000 value without apologizing for the price
• Carry a $66,000 - $94,000-tier quota and the playbook to hit it
• Manage event sponsorships and lead-capture programs across Huntington Beach, CA

What You'll Bring

• The humility to revise strong opinions when the data argues back
• A growth mindset that treats feedback as fuel, not threat
• Junior fluency in De-escalation, with Inbound Call Handling on your roadmap
• Working knowledge of Jira Service Management alongside transferable Decision Making chops
• The reliability that lets a manager stop checking in
• A portfolio that speaks louder than any line on your resume
• Comfort owning a number that goes up or down because of you

JCPenney blends De-escalation and Jira Service Management into sales marketing products that feel, in the spirited-and-grounded words of its Huntington Beach, CA founders, inevitable. We move fast on Decision Making but slow down whenever someone says they feel rushed past good judgment.

What you get for saying yes: $66,000 - $94,000, a mentor in your corner, full benefits, and hours that flex toward what matters in Huntington Beach.

We are actively sourcing problem-solving professionals for this junior role right now.