Senior Customer Service Representative

JCPenney; Sparks (NV); On-site; USD 86,000 - 128,000; Full time

Job summary

JCPenney in Sparks, NV is seeking a Senior Customer Service Representative to own the conversation from first touch to signed contract, delivering real ownership of sales outcomes with a supportive team behind you.

This role emphasizes self-motivation, mentoring, and data-driven messaging, with a compensation range of $86,000 to $128,000 and a schedule that can flex around Sparks.

Qualifications

• Demonstrated ability to manage competing priorities under tight deadlines.
• Attention to detail that catches what spell-check misses.
• Mentor others without taking over the keyboard.
• 6+ years of experience with strong instincts.
• Willingness to take ownership and run with new responsibilities.

Responsibilities

• Read the room on every senior call and adjust the close.
• Own the post-sale check-in that turns clients into references.
• Partner with Self-Motivation specialists to align content with demand-generation goals.
• Test messaging variations and iterate based on performance data.
• Design landing pages and conversion funnels that turn traffic into customers.
• Dig into Customer Onboarding funnels and fix the step where buyers vanish.

Skills

Sales experience

Self-motivation

Mentoring

Attention to detail

Ownership mindset

Job description

A Senior Customer Service Representative at JCPenney owns the conversation from first touch to signed contract, and Self-Motivation carries it the whole way. The pitch is honest — $86,000 - $128,000, real ownership of sales marketing outcomes, and a JCPenney crew in Sparks that has your back.

Key Responsibilities

• Read the room on every senior call and adjust the close
• Own the post-sale check-in that turns clients into references
• Partner with Self-Motivation specialists to align content with demand-generation goals
• Test messaging variations and iterate based on performance data
• Design landing pages and conversion funnels that turn traffic into customers
• Dig into Customer Onboarding funnels and fix the step where buyers vanish

What You'll Bring

• Demonstrated ability to manage competing priorities under tight deadlines
• The kind of attention to detail that catches what spell-check misses
• The patience to mentor without taking over the keyboard
• 6+ years that left you with strong instincts and few illnesses
• Eagerness to take ownership and run with new responsibilities

JCPenney is less a vendor and more a detail-focused Sparks, NV workshop where Self-Motivation and Customer Satisfaction Surveys get the attention they deserve. We give people real $86,000 - $128,000 stakes in the outcome so ownership stops being a buzzword.

We reward your Troubleshooting with $86,000 - $128,000, surround it with mentorship and benefits, and let your schedule flex around Sparks.

We are actively reviewing applications for this Senior Customer Service Representative role this week.