Customer Service Manager

Energy Innovation Corp; Houston (TX); On-site; USD 97,000 - 147,000; Full time

Benefits offered by this job

Mentorship program

Benefits package

Houston, TX flexibility

Job summary

JCPenney in Houston is seeking a Customer Service Manager with 6+ years of experience to lead a contract role. You will own campaigns, build momentum, and drive customer feedback collaboration to improve outcomes. The role emphasizes end-to-end ownership and delivering measurable results within a fast-paced sales environment.

The position offers mentorship, benefits, and Houston-based flexibility. If you’re motivated by impact and growth, JCPenney wants to hear from you.

Qualifications

• Candidate shows strong prioritization when many items are urgent.
• Minimum 8 years behind own estimates or forecasts.
• Comfort presenting to a Texas-wide audience without a script.
• Reliable performer trusted with important, large-scale tasks.

Responsibilities

• Tune ad creative to reduce cost per lead for the sales marketing campaign.
• Open doors in Houston, TX that exceed a manager title's reach.
• Negotiate renewals before the sales contract goes quiet.
• Build landing pages turning Houston interest into demo bookings.
• Turn churned logos into win-back targets with a plan.

Skills

Prioritization instinct

Experience estimating

TX-wide presentation

Reliability for hard assignments

Job description

The Houston market is crowded; JCPenney's next Customer Service Manager wins by being remembered, not just heard. With 6 years of experience under your belt, you'll step into a contract position paying $97,000 - $147,000 where ownership and momentum matter.

Key Responsibilities

• Tune the ad creative until the sales marketing cost-per-lead drops
• Open doors in Houston, TX that a manager title alone can't
• Negotiate renewals before the sales marketing contract goes quiet
• Build landing pages that turn Houston curiosity into demo bookings
• Turn churned sales marketing logos into win-back targets with a plan

What You'll Bring

• An instinct for prioritization when everything is labeled urgent
• At least 8 years of standing behind your own estimates
• Comfort presenting to a TX-wide audience without a script
• The kind of reliability that earns you the hard assignments

Rooted in Houston and restless by nature, JCPenney keeps reinventing how Customer Feedback Analysis and Collaboration fit together. Curiosity outranks credentials on this sales marketing team, so bring questions, not just answers.

At JCPenney, $97,000 - $147,000 is just the opener; the mentorship, benefits, and Houston, TX flexibility are where the offer gets good.

We are prioritizing Cross-selling talent right now and reviewing resumes as they arrive.

If a $97,000 - $147,000 role with room to grow sounds right, JCPenney would love to hear from you.