Technical Support Specialist

Energy Innovation Corp; Athens (GA); On-site; USD 85,000 - 114,000; Part time

Job summary

AMC Networks is seeking a Technical Support Specialist in Athens, GA. You will own onboarding checks, pull strategic case studies, and nurture leads to drive deals.

This role emphasizes Freshdesk expertise, live chat, and CRM data insights to shape compelling pitches and partnerships. With a strong emphasis on ownership and measurable outcomes, you will guide conversations toward decisions while collaborating closely with sales and marketing.

Qualifications

• 7+ years owning outcomes, not just completing tasks.
• Familiarity with AMC Networks-scale workflows or the appetite to reach them.
• Real Freshdesk chops, plus Live Chat Support curiosity to keep growing.
• Comfort steering sales marketing conversations toward a decision.

Responsibilities

• Build the Customer Onboarding report leadership checks before the GA review.
• Pull the case study to close stalled deals in Athens.
• Nurture slow sales marketing leads until timing flips in our favor.
• Mine CRM data for the fast-growing story that wins the room.
• Walk new sales marketing clients through onboarding so they stick around.
• Decode why GA buyers say yes and double down on it.
• Identify Live Chat Support gaps leaking deals at handoff.
• Position AMC Networks against competitors with clear value props.

Skills

CRM Software

Freshdesk chops

Live Chat Support

Sales conversations

Tools

Genesys Cloud

Freshdesk

CRM Software

Job description

The next Technical Support Specialist at AMC Networks will craft the campaigns, partnerships, and pitches that put us on the map. Own your projects, earn $85,000 - $114,000, and grow with a team that turns 5 years of Live Chat Support into real results.

Key Responsibilities

• Build the Customer Onboarding report leadership checks before the GA review
• Pull the generously-mentoring case study that closes a stalled Athens deal
• Nurture the slow sales marketing leads until timing flips in our favor
• Mine CRM Software data for the fast-growing story that wins the room
• Walk new sales marketing clients through onboarding so they stick around
• Decode why GA buyers say yes and double down on it
• Sniff out the Live Chat Support gap that's leaking deals at handoff
• Position AMC Networks against competitors with clear, differentiated value props

What You'll Bring

• Enough Resilience to be dangerous, enough CRM Software to be trusted
• Strong rapport-building skills and a genuinely positive presence
• 7+ years owning outcomes, not just completing tasks
• Familiarity with AMC Networks-scale workflows, or the appetite to reach them
• Real Freshdesk chops, plus the Live Chat Support curiosity to keep growing
• Comfort steering sales marketing conversations toward a decision

Our hands-dirty approach to sales marketing has made AMC Networks a go-to choice for companies throughout GA. We look out for one another, and burnout is treated as a problem to solve, not a badge to wear.

Take home $85,000 - $114,000, build your Genesys Cloud under a mentor, lean on benefits, and shape a part-time week that finally fits.

Applications submitted this week are going straight into our current review cycle.