Endpoint Technician I

0100 Mass General Brigham Incorporated; United States; On-site; USD 30,000 - 44,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an IT Support Technician to manage and support a wide range of technical systems and equipment, transport and set up gear, and maintain inventory while ensuring secure, efficient operations.

You will provide break/fix support, respond to requests via phone, email, ticketing systems, and collaborate with subject matter experts using ITIL practices. A high school diploma or associate degree is preferred; 1–2 years of IT support experience is ideal.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred.
• Can this role accept experience in lieu of a degree? Yes
• Experience in customer service and IT support, including hardware and software troubleshooting 1-2 years preferred and Experience in support or related technical field 0-1 year preferred.
• Solid experience with Microsoft Windows operating systems and troubleshooting across IT environments.
• Proficient written and verbal communication skills and outstanding customer service.

Responsibilities

• Provide break/fix technical support for networked and stand-alone computing equipment.
• Transport, set up, install, and decommission systems.
• Provide operational support by accessing software, monitoring system jobs, and responding to errors.
• Operate systems to input, process, and retrieve data.
• Respond to support requests via phone, email, ticketing, and instant messaging.

Skills

Technical systems knowledge

Troubleshooting

Windows OS

Communication skills

Customer service

Multi-tasking

Creative/detail-oriented

ITIL practices

Education

High School Diploma or equivalent

Associate degree in related field

Tools

ITIL framework

Job description

Job Summary

Summary Responsible for managing and supporting a wide range of technical systems and equipment. Duties include transporting and setting up technical equipment and maintaining inventory. Also responsible for managing systems to ensure secure and efficient operations, providing technical support and troubleshooting, and offering technical guidance to peers to minimize disruptions and maintain productivity

Essential Functions

• Provide break/fix technical support services for networked and stand-alone computing equipment.
• Transport, set up, install, and decommission systems.
• Provide operational support by accessing software, monitoring system jobs, and responding to peripheral hardware errors and stoppages.
• Operate systems to input, process, and retrieve data as part of daily operations.
• Respond to support requests via phone, email, ticketing systems, and instant messaging platforms.
• Deliver timely and effective technical support and customer service to internal users, resolving routine hardware, software, and system-related issues.
• Collaborate with subject matter experts and elevate issues as necessary using ITIL leading practices.
• Document issues and resolutions clearly and accurately for ongoing knowledge base development and process improvement.

Qualifications

Education High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? Yes

Experience

Experience in customer service and IT support, including hardware and software troubleshooting 1-2 years preferred and Experience in support or related technical field 0-1 year preferred

Knowledge, Skills and Abilities

• Proficient working knowledge of associated technical systems and software.
• Proficiency with associated technical systems and software.
• Solid experience with Microsoft Windows operating systems.
• Excellent troubleshooting and problem-solving abilities across IT environments.
• Proficient written and verbal communication skills.
• Outstanding customer service, interpersonal, and organizational skills.
• Demonstrated ability to multi task, prioritize, and manage competing work demands.
• Creative, detail-oriented, and adaptable in fast-paced technical environments.

Additional Job Details (if applicable)

• Working Conditions Onsite position Monday - Friday 8am-4:30pm
• Remote Type Onsite
• Work Location 30 Locust Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $22.22 - $31.71/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Company Culture

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.