Customer Service Representative - Per Diem

Mass General Brigham; Newton (MA); On-site; USD 24,000 - 32,000; Part time

Job summary

Mass General Brigham is seeking a customer service oriented individual to facilitate client relationships at our Newton-Wellesley Hospital location. The role requires handling inquiries via phone, email, and in person, ensuring timely resolution and adherence to policies.

The ideal candidate has 0-1 year of customer service experience, familiarity with CRM systems, strong communication skills, and the ability to multitask while maintaining accuracy in records and timekeeping.

Qualifications

• High School Diploma or Equivalent required.
• 0-1 year customer service experience preferred.
• Experience with CRM systems and strong communication skills.
• Onsite work location: 2014 Washington Street, Boston area.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed.
• Meet production, quality, and adherence standards.
• Attend required training classes.
• Elevate issues to next level of supervision as appropriate.
• Maintain accurate records, including timekeeping.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer service

Active listening

Communication

CRM systems

Presentation skills

Multitasking

Time management

Adaptability

Education

High School Diploma or Equivalent

Tools

CRM software

Job description

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Facilitates the relationship between companies and their clients

Essential Functions

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

customer service experience 0-1 year preferred

Proven customer support experience or experience as a client service representative. Track record of over-achieving quota. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively.

Additional Job Details (if applicable)

Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) Pay Range $17.71 - $23.55/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.