Customer Service Representative - Per Diem

4100 Newton-Wellesley Hospital; Newton (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham seeks a customer service representative to facilitate the relationship between companies and their clients. The role emphasizes timely, accurate communication and meticulous recordkeeping across written, telephone, and in-person interactions.

Responsibilities include resolving inquiries, processing service adjustments, maintaining records, and meeting quality standards. Training and adherence to policies are required; onsite work location is 2014 Washington Street under a

Qualifications

• Customer service experience preferred (0-1 year).
• Familiarity with CRM systems and practices.
• Strong phone contact handling and active listening.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication.
• Prepare adjustments for services not properly processed and follow up.
• Meet production, quality, and adherence standards.
• Attend required training classes.
• Elevate issues to next level of supervision as appropriate.
• Maintain accurate records, including timekeeping.
• Perform other duties as assigned.
• Complies with all policies and standards.

Skills

Proven customer support experience

Active listening

Strong phone skills

CRM familiarity

Customer orientation

Excellent communication

Multitasking & time management

Education

High School Diploma or Equivalent

Tools

CRM systems

Job description

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Facilitates the relationship between companies and their clients

Essential Functions

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Performs other duties as assigned
• Complies with all policies and standards

Does this position require Patient Care (indirect/direct)? No

Qualifications

Education High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

customer service experience 0-1 year preferred

Knowledge, Skills & Abilities

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Additional Job Details (if applicable)

Remote Type Onsite

Work Location 2014 Washington Street

Scheduled Weekly Hours 0

Employee Type Per Diem

Work Shift Rotating (United States of America)

Pay Range $17.71 - $23.55/Hourly

Grade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.

Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine.

Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.