Customer Support & Solutions Specialist (Fast-Paced, Impactful)

Clear Capital | CubiCasa | restb.ai; Minneapolis (MN); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Holidays

Wellness programs

Job summary

Clear Capital in Minneapolis is seeking a Customer Support Specialist to handle day-to-day requests for our valuation products while building strong relationships with customers.

You will respond to high-priority voice and email requests, provide status updates on orders, support customer implementation, and coordinate with other departments to ensure smooth workflows. A proactive problem solver with Excel skills and a collaborative mindset will thrive in our fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in MS Excel skills and capable of manipulating large spreadsheets of data.
• Demonstrated strong work ethic.
• Demonstrated ability to identify patterns and trends and proactively implement changes as needed.
• Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume.
• Self-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects.
• Quality Assurance experience is a plus
• Prior customer service experience is a plus
• Experience working on the Commercial and/or Quality Assurance teams is a plus
• Ability to work overtime (OT) when needed

Responsibilities

• Foster positive customer relationships through day to day interaction
• Respond to high priority voice and email requests
• Provide status updates on orders
• Customer implementation support
• Correct products that are returned by customers
• Facilitate order completion
• Work with other departments to help process workflow and ensure customer needs are met

Skills

Verbal communication

Written communication

Excel

Data analysis

Teamwork

Problem solving

Tools

MS Excel

Job description

Clear Capital in Minneapolis is seeking a Customer Support Specialist to handle day-to-day requests for our valuation products while building strong relationships with customers.

You will respond to high-priority voice and email requests, provide status updates on orders, support customer implementation, and coordinate with other departments to ensure smooth workflows. A proactive problem solver with Excel skills and a collaborative mindset will thrive in our fast-paced environment.