Customer Support Specialist Contract

ExtendMyTeam; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

ExtendMyTeam is looking for a Customer Support Specialist to join their operations team in Austin, Texas. The ideal candidate will provide exceptional support by resolving customer inquiries and ensuring information accuracy across systems.

This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. A Bachelor's degree and 1+ years of customer support experience are preferred. Enjoy a collaborative workspace with room for growth.

Qualifications

• 1+ years of experience in customer support or related role.
• Strong attention to detail and organizational skills.
• Self-motivated with a positive attitude.

Responsibilities

• Respond to customer inquiries through email and other support channels.
• Research customer issues and provide solution-oriented support.
• Collaborate with internal teams to resolve customer issues.

Skills

Customer support experience

Excellent communication skills

Attention to detail

Problem-solving skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Google Sheets

Job description

We're seeking a customer-focused Customer Support Specialist to join a growing operations team supporting a fast-paced technology company. In this role, you'll provide exceptional support to customers by resolving inquiries, researching issues, and ensuring customer information is accurate across multiple systems. This position is ideal for someone who enjoys helping others, solving problems, and working in a collaborative, fast-paced environment.

Responsibilities

• Respond to customer inquiries through email and other support channels in a timely and professional manner.
• Research customer issues and provide accurate, solution-oriented support.
• Review, verify, and update customer information across multiple systems.
• Document customer interactions thoroughly and maintain accurate records.
• Monitor assigned work queues and prioritize tasks to meet daily service-level expectations.
• Collaborate with internal teams to resolve customer issues efficiently.
• Identify trends or recurring issues and recommend process improvements.
• Maintain a high level of accuracy while managing multiple priorities in a fast-paced environment.
• Learn new systems and processes quickly as business needs evolve.

Required Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 1+ years of experience in customer support, operations, administrative support, or a related role.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Intermediate proficiency with Microsoft Excel and Google Sheets.
• Comfortable working across multiple systems simultaneously.
• Ability to manage competing priorities while meeting quality and productivity expectations.
• Strong problem-solving skills with the ability to work independently.
• Self-motivated with a positive attitude and willingness to learn.

Preferred Experience

• Experience supporting customers in healthcare, insurance, financial services, technology, or another fast-paced service environment.
• Experience using CRM, ticketing, or case management systems.
• Experience documenting customer interactions and maintaining accurate records.
• Bilingual (English/Spanish) preferred.
• Comfortable learning new software and adapting to evolving processes.