Customer Success Specialist: Fast, Solutions‑Driven Support

Marco Technologies; Saint Cloud (MN); On-site; USD 40,000 - 58,000; Full time

Job summary

Marco Technologies in Minnesota seeks a Customer Success Representative to deliver exceptional service and build lasting relationships with customers and employees. You will handle calls, emails, and tickets, assess urgency, and document activity while collaborating with a fast-paced team to ensure client satisfaction.

Responsibilities include prompt communications, identifying upsell opportunities, providing initial troubleshooting, and maintaining accurate records.

Qualifications

• High School diploma and 0–3 years of customer service experience or associates degree.

Responsibilities

• Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing urgency and setting priorities.
• Provide prompt and detailed communications to internal and external clients.
• Review accounts for upsell and cross-sell opportunities and elevate as necessary.
• Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues.
• Maintain contact center expectations and accurate records of activity.
• Collaborate with a fast-paced, client-oriented team to develop best practices and efficiencies.

Skills

Verbal communication

Written communication

Organization

Time management

CRM tools

Sales mindset

Team collaboration

Education

High School diploma

Associate degree (optional)

Tools

Microsoft Office

CRM systems

Job description

Marco Technologies in Minnesota seeks a Customer Success Representative to deliver exceptional service and build lasting relationships with customers and employees. You will handle calls, emails, and tickets, assess urgency, and document activity while collaborating with a fast-paced team to ensure client satisfaction.

Responsibilities include prompt communications, identifying upsell opportunities, providing initial troubleshooting, and maintaining accurate records.