Customer Experience Specialist — Growth & Support

Palmer Hamilton, LLC; Elkhorn (WI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for professional growth

Dynamic and supportive team

Make a difference by exceedingCustomer

Job summary

Palmer Hamilton, LLC in Wisconsin is seeking a customer-focused Customer Service Representative to join our team. You will handle inquiries, provide quotes, update CRM, and ensure timely and accurate order processing.

You’ll collaborate across departments to resolve issues and maintain high service quality in a fast-paced environment, with opportunities for growth and a strong focus on customer satisfaction.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Self-motivated with the ability to prioritize tasks.
• Demonstrated organizational and problem-solving skills.
• Desire to grow professionally and collaborate within a team.

Responsibilities

• Field and handle inquiries from customers, dealers, and vendors.
• Distribute customer correspondence generated by order entry.
• Provide quotes and pricing to customers and update CRM for project visibility.
• Resolve customer complaints and ensure high customer satisfaction.
• Collaborate with other departments to ensure timely shipment of orders.
• Maintain accurate records of customer interactions and orders.
• Answer calls and emails promptly and professionally.

Skills

Communication skills

Problem-solving

Multitasking

Self-motivation

Team collaboration

Organizational skills

Customer service software

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Outlook)

Job description

Palmer Hamilton, LLC in Wisconsin is seeking a customer-focused Customer Service Representative to join our team. You will handle inquiries, provide quotes, update CRM, and ensure timely and accurate order processing.

You’ll collaborate across departments to resolve issues and maintain high service quality in a fast-paced environment, with opportunities for growth and a strong focus on customer satisfaction.