Customer Support Specialist - Hybrid, Impactful Growth

Netclaim; Charlotte (NC); Hybrid; USD 27,276 - 38,848; Full time

Job summary

NAVEX is seeking a Customer Support Specialist to provide frontline support for Customer Administrators. You’ll diagnose issues, configure via customer requests, and troubleshoot with a collaborative team.

This role emphasizes active listening, problem-solving, and building trust to ensure success. The position offers a hybrid work setup, growth opportunities, and a culture that values speed, accountability, and continuous improvement.

Qualifications

• 2+ years of experience in customer service and software support.
• Proficiency in Windows and Microsoft Office; general website functionality knowledge.
• Experience updating and managing CRM; Salesforce preferred.
• Training experience with the ability to adapt facilitation style.
• Ability to learn and assimilate new information quickly.
• Ability to work in a team to achieve results.
• Attention to detail with strong planning and organizational skills.
• Culture agility in a fast-paced environment; openness to innovation.
• AI readiness and willingness to use emerging tech to improve outcomes.

Responsibilities

• Serve as a trusted advisor by understanding customer goals and desired outcomes
• Lead complex customer issues through diagnosis, resolution, and follow-up
• Adapt communication styles to engage technical and business stakeholders
• Independently manage escalated customer situations and expectations
• Prioritize work based on customer impact, risk, and business needs
• Identify root causes, recurring trends, and opportunities for improvement
• Partner across teams to resolve issues and improve customer experiences; create knowledge resources and best practices
• Recommend scalable solutions that improve operational efficiency and outcomes
• Share expertise and mentor peers to strengthen team capabilities

Skills

Customer service

Software support

CRM

Windows

Office Suite

Training

Tools

Salesforce

Job description

NAVEX is seeking a Customer Support Specialist to provide frontline support for Customer Administrators. You’ll diagnose issues, configure via customer requests, and troubleshoot with a collaborative team.

This role emphasizes active listening, problem-solving, and building trust to ensure success. The position offers a hybrid work setup, growth opportunities, and a culture that values speed, accountability, and continuous improvement.