Customer Success & Order Specialist

Pratt Industries; Bessemer (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

Pratt Industries in Bessemer, AL seeks a Customer Service Representative to take and process customer orders and address inquiries. You will collaborate with sales and production to ensure timely fulfillment and accurate billing, while maintaining customer files and supporting the warehouse team.

Applicants should have a high school diploma or GED and strong communication, math, and data-entry skills, with preference for manufacturing or corrugated box industry experience.

Qualifications

• High school diploma or GED required.
• Experience in a manufacturing environment preferred.
• Experience in corrugated box industry preferred.
• Excellent communication skills required.
• Ability to perform basic math and data entry.

Responsibilities

• Take orders from customers or sales reps.
• Place orders for materials and supplies to production.
• Process billing and order changes.
• Handle inquiries and follow-up with internal personnel.
• Maintain customer files and process POs.
• Coordinate credits and assist sales staff.
• Track warehouse items and monitor min/max levels.
• Analyze monthly usage and restocking per customer.
• Adhere to company policies and procedures.

Skills

Customer service

Communication

Data entry

Basic math

Education

High school diploma or GED

Job description

Pratt Industries in Bessemer, AL seeks a Customer Service Representative to take and process customer orders and address inquiries. You will collaborate with sales and production to ensure timely fulfillment and accurate billing, while maintaining customer files and supporting the warehouse team.

Applicants should have a high school diploma or GED and strong communication, math, and data-entry skills, with preference for manufacturing or corrugated box industry experience.