Customer Support & Solutions Specialist

Charter Communications; San Diego (CA); On-site; USD 28,000 - 48,000; Full time

Job summary

Charter Communications invites you to join our Spectrum customer care team in a hands-on role focused on assisting customers with Video, Internet, and Voice services. You will troubleshoot issues, activate accounts and process billing questions while guiding customers toward suitable solutions.

With 1+ years in customer service or sales, you will communicate clearly and orchestrate quick resolutions, aiming to improve satisfaction and promote product upgrades.

Qualifications

• High school diploma or equivalent.
• 1+ years in customer service, sales or retention.
• Strong verbal and written communication in English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice.
• Proficiency in billing systems and account management.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools.
• Manage account activation, maintenance and billing concerns through thoughtful phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.

Skills

English proficiency

Spectrum products knowledge

Troubleshooting ability

Billing systems

Communication skills

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Intranet navigation

Job description

Charter Communications invites you to join our Spectrum customer care team in a hands-on role focused on assisting customers with Video, Internet, and Voice services. You will troubleshoot issues, activate accounts and process billing questions while guiding customers toward suitable solutions.

With 1+ years in customer service or sales, you will communicate clearly and orchestrate quick resolutions, aiming to improve satisfaction and promote product upgrades.