Customer Service & Solutions Specialist

Engineering Services & Products C; Dyersville (IA); On-site; USD 36,000 - 52,000; Full time

Job summary

Engineering Services & Products C is seeking a customer service representative in Dyersville, IA. The role handles incoming inquiries, resolves questions, and documents interactions to keep customers informed.

You will relay information, ask clarifying questions, and escalate when needed, while adhering to company policies and maintaining composure with upset customers. Ideal candidates have a High School diploma and 4 years of customer service experience, strong communication skills, and

Qualifications

• High School diploma and 4 years of customer service experience.
• Knowledge of sales and customer service techniques.
• Ability to communicate with customers under all sorts of conditions.
• Ability to use computer systems to solve problems.
• Ability to research problems and discover information.
• Ability to use complex computer systems.
• Skill in appeasing difficult or angry customers.

Responsibilities

• Answer incoming phone calls, and determine the nature of the inquiry.
• Respond to the inquiry by either relaying the information the customer wants, asking probing questions, or referring to a more appropriate source.
• Accurately document inquiries or situations on customer accounts.
• Present possible solutions regarding common customer complaints to the Customer Service Manager.
• Follow documented policies and procedures in resolving issues, problems or complaints.

Skills

Problem Solving

Oral Communication

Written Communication

Customer Service

De-escalation

Education

High School Diploma

Tools

CRM software

ERP systems

Job description

Engineering Services & Products C is seeking a customer service representative in Dyersville, IA. The role handles incoming inquiries, resolves questions, and documents interactions to keep customers informed.

You will relay information, ask clarifying questions, and escalate when needed, while adhering to company policies and maintaining composure with upset customers. Ideal candidates have a High School diploma and 4 years of customer service experience, strong communication skills, and