Customer Support & Solutions Specialist

newegg; Diamond Bar (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Newegg is seeking a Customer Service Representative in the United States to handle incoming calls, emails, and social media inquiries about billing, product issues, service questions, and general concerns. You will maintain professionalism and build rapport with customers, helping with orders, refunds, or exchanges, and updating CRM data.

The role requires strong verbal and written communication, good listening, and the ability to multitask in a fast-paced environment.

Qualifications

• Requires high school diploma or GED.
• 6 months to 1 year of customer service experience.
• Must be 18+ and available for weekends/holidays.
• Professional and courteous at all times.
• Strong verbal and written communication skills.
• Proficient computer skills including MS Word and Outlook.
• Good listening skills and ability to multitask.
• Team-oriented and able to work independently.

Responsibilities

• Answer incoming customer calls and emails regarding billing issues, product problems, service questions, and general concerns.
• Maintain professionalism and build positive rapport with customers.
• Assist with placement of orders, refunds, or exchanges/adjustments.
• Update customer information in the CRM during and after contact.
• Recommend products or services by analyzing customer needs.
• Stay updated on product knowledge and company policies.
• Contribute to team goals by solving problems and driving customer loyalty.

Skills

Verbal communication

Written communication

Typing

Multi-tasking

Attention to detail

Confidentiality

Education

High School diploma or GED

Tools

MS Word

Outlook

Job description

Newegg is seeking a Customer Service Representative in the United States to handle incoming calls, emails, and social media inquiries about billing, product issues, service questions, and general concerns. You will maintain professionalism and build rapport with customers, helping with orders, refunds, or exchanges, and updating CRM data.

The role requires strong verbal and written communication, good listening, and the ability to multitask in a fast-paced environment.