Customer Care Specialist: Problem Solver & Trainer

greif; Palatka (FL); On-site; USD 22,000 - 37,000; Full time

Job summary

Greif is seeking a Customer Service Representative to respond to customer inquiries by phone or email, resolving issues and managing orders. The role requires a high school diploma and 2-4 years' experience, with a focus on providing effective, accurate information and maintaining customer records.

The successful candidate will interact across channels, coordinate pricing and shipping details, and support inside and outside sales while ensuring high-quality service and timely responses.

Qualifications

• Typically possesses a high school diploma and 2-4 years of experience.
• Responds to customer inquiries via telephone or email to provide problem resolution.
• Communicates pricing, shipping dates and order information to ensure order fulfillment and satisfaction.

Responsibilities

• Interacts with customers to provide intermediate level support and complex information on products or services.
• Maintains customer accounts and records of customer interactions.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Product knowledge

Computer skills

Data entry

Organization

Attention to detail

Self-starter

Education

High School Diploma

Tools

CRM software

Microsoft Office

Job description

Greif is seeking a Customer Service Representative to respond to customer inquiries by phone or email, resolving issues and managing orders. The role requires a high school diploma and 2-4 years' experience, with a focus on providing effective, accurate information and maintaining customer records.

The successful candidate will interact across channels, coordinate pricing and shipping details, and support inside and outside sales while ensuring high-quality service and timely responses.