Customer Care & Support Specialist

Greif, Inc.; Town of Florida (NY); On-site; USD 24,000 - 41,000; Full time

Job summary

Greif, Inc. in the United States is hiring a Customer Service Representative. You will respond to inquiries via phone or email, manage orders, and support pricing, shipping dates, and order information to ensure timely fulfillment.

The role requires a high school diploma and 2–4 years of experience, strong verbal and written communication, and proficiency with basic office software. Monday–Friday onsite, with total rewards and competitive benefits.

Qualifications

• Typically possesses a high school diploma and 2-4 years of experience.
• Demonstrated skills in verbal and written communications.
• Proficient with basic office software and data entry.

Responsibilities

• Interacts with customers via telephone, email, or online chat to provide intermediate level support and information.
• Maintains customer accounts and records of interactions with inquiries, complaints, or comments.
• Communicates pricing, shipping dates and order information to ensure order fulfillment.
• Contacts customers to respond to complex inquiries or notify claim results or adjustments.
• Collects and enters orders for new or additional products.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields first level escalated and complex customer problems and forwards to specialists when needed.
• Performs other duties as assigned.

Skills

Verbal and written communication

Customer service

Data entry

Attention to detail

Self-starter

Education

High school diploma

Tools

MS Office

CRM software

Office equipment

Job description

Greif, Inc. in the United States is hiring a Customer Service Representative. You will respond to inquiries via phone or email, manage orders, and support pricing, shipping dates, and order information to ensure timely fulfillment.

The role requires a high school diploma and 2–4 years of experience, strong verbal and written communication, and proficiency with basic office software. Monday–Friday onsite, with total rewards and competitive benefits.