Customer Experience Team Lead — Weekend/Holiday Schedule

Newegg; Diamond Bar (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Newegg is seeking a Customer Service Representative in Diamond Bar, California. The ideal candidate will have a High School diploma or GED, along with 5 years of relevant customer service experience.

Strong communication, problem-solving skills, and proficiency in MS Office applications are essential. This role requires the ability to support team members and handle escalated customer issues professionally while ensuring customer satisfaction.

Qualifications

• 5+ years of customer service experience.
• Experience conducting training sessions and coaching agents.
• Strong communication skills, both written and verbal.

Skills

Customer service experience

Communication skills

Problem-solving skills

Computer proficiency

Team leadership

Analytical skills

Education

High School diploma or GED

Tools

MS Word

Outlook

Excel

PowerPoint

Job description

Newegg is seeking a Customer Service Representative in Diamond Bar, California. The ideal candidate will have a High School diploma or GED, along with 5 years of relevant customer service experience.

Strong communication, problem-solving skills, and proficiency in MS Office applications are essential. This role requires the ability to support team members and handle escalated customer issues professionally while ensuring customer satisfaction.