Part-Time Customer Care Specialist

Dobson Communications Corporation; Oklahoma City (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

Evolving Solution Services is seeking a part-time Customer Service Representative to manage inquiries, assist with billing and activations, and troubleshoot issues. You will process payments, handle refunds and exchanges, and document interactions while maintaining confidentiality.

The role emphasizes delivering exceptional service, maintaining accurate records, and building strong customer relationships in a fast-paced environment.

Qualifications

• One year of experience in a business office environment such as clerical work, administrative assistance, accounting, or data entry.
• Proficiency with computer operations including web portals, typing, 10-key, and phone systems.
• Ability to handle high call volumes and maintain confidentiality.

Responsibilities

• Professionally manage incoming customer requests, ensuring prompt and thorough resolution of issues.
• Document customer information and interactions in the contact tracking system.
• Deliver services in billing, activations, troubleshooting, and payments.
• Identify customer needs to achieve satisfaction and build trust.
• Maintain up-to-date customer records.
• Foster strong relationships through open communication.
• Provide accurate information using appropriate tools and methods.
• Resolve complaints with suitable solutions and timely follow-up.
• Handle interactions via phone, email, or mail including orders, refunds, and exchanges.
• Collaborate with supervisor to ensure service excellence.

Skills

Telephone etiquette

Office protocols

Problem-solving

Communication (oral and written)

Time management

Integrity

Math basics

Learning on the job

Tools

Web portals

Typing

10-key

Phone systems

Job description

Evolving Solution Services is seeking a part-time Customer Service Representative to manage inquiries, assist with billing and activations, and troubleshoot issues. You will process payments, handle refunds and exchanges, and document interactions while maintaining confidentiality.

The role emphasizes delivering exceptional service, maintaining accurate records, and building strong customer relationships in a fast-paced environment.