Customer Service Specialist

The Nagler Group; Exeter (NH); On-site; USD 30,000 - 33,000; Full time

Job summary

The Nagler Group seeks a Customer Service Representative for an onsite role in Exeter, NH. You will handle escalated inquiries, assist with front desk duties, and collaborate with teams to improve processes. This full-time position features a Monday–Friday schedule and pay in the $22–$24/hour range.

Ideal candidates have experience in high-volume customer service, strong communication, and the ability to research and resolve issues quickly. Overtime may be required during peak seasons.

Qualifications

• Experience handling customer service calls in a high-volume environment.
• Strong communication, problem-solving, and de-escalation skills.
• CRM or ticketing platform experience is a plus.
• Detail-oriented with ability to research information and make sound decisions.
• Comfortable handling refunds and financial transactions.

Responsibilities

• Handle complex and escalated customer inquiries by phone, email, and chat.
• Research issues, resolve customer concerns, and process refunds when appropriate.
• Support the Tier I customer service team with escalated issues and requests.
• Manage advanced order inquiries and coordinate with delivery carriers as needed.
• Follow up on open issues to ensure timely and positive resolutions.
• Review orders flagged by fraud-monitoring software and determine next steps.
• Provide front desk coverage, including greeting visitors and handling incoming mail/packages.
• Collaborate with internal teams and assist with special projects and process improvements.

Skills

Customer service

Communication

De-escalation

Research skills

CRM experience

Teamwork

Refund processing

Tools

CRM platform

MS Office

Job description

Back Customer Service Specialist
Customer Service Exeter , New Hampshire Temp to Perm Per Hour Aug 19, 2026 $22.00 - $24.00

Location: Exeter, NH | Onsite
Schedule: Monday-Friday, 9:00 AM-6:00 PM
Pay: $22-$24/hour
Type: Full-Time

Customer Service Representative

About the Opportunity

A growing company is looking to add a Customer Service Representativeto theircustomer service team. This role is ideal for someone who enjoys helping customers, solving more complex issues, and working as part of a collaborative team.

You’ll handle escalated and higher-level customer inquiries that require additional research, problem-solving, and decision-making. The role is approximately 80% customer service and 20% front desk support, with some responsibility for reviewing potentially fraudulent orders.

What You'll Do

• Handle complex and escalated customer inquiries by phone, email, and chat.
• Research issues, resolve customer concerns, and process refunds when appropriate.
• Support the Tier I customer service team with escalated issues and requests.
• Manage advanced order inquiries and coordinate with delivery carriers as needed.
• Follow up on open issues to ensure timely and positive resolutions.
• Review orders flagged by fraud-monitoring software and determine appropriate next steps.
• Provide front desk coverage, including greeting visitors and handling incoming mail and packages.
• Collaborate with internal teams and assist with special projects and process improvements.

What We're Looking For

• Previous experience handling customer service calls, particularly in a high-volume environment.
• Strong communication, problem-solving, and de-escalation skills.
• Technically savvy and comfortable learning new systems; CRM or ticketing platform experience is a plus.
• Detail-oriented with the ability to research information and make sound decisions.
• Comfortable handling financial transactions such as refunds.
• Eager to learn, collaborate, and contribute to a team.
• Ability to remain calm and professional when working with frustrated customers.
• MS Office experience, including Word, Excel, and Outlook, preferred.

Additional Details

This is a fully onsite position in Exeter, NH, Monday-Friday from 9:00 AM-6:00 PM. Overtime will likely be required during the busy holiday season.

If you're an experienced customer service professional looking to take the next step into a more advanced support role, we'd love to hear from you!