Customer Experience Specialist (Multichannel Support)

We Sell Cellular; Edgewood (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

We Sell Cellular in New York, Edgewood, NY, is seeking a Customer Service Representative to deliver exceptional service to prospective clients and existing customers. You will be the primary contact, addressing inquiries, resolving issues, and sustaining brand loyalty.

The role requires strong communication, adaptability, and a client-focused mindset. Responsibilities include onboarding, product knowledge, returns processing, QA reporting, and CRM data integrity.

Qualifications

• Strong communication and problem-solving abilities.

Responsibilities

• Inbound & outbound customer inquiries across phone, email, and chat channels.

Skills

Communication

Adaptability

Professionalism

Organizational skills

Bilingual English/Spanish

Tools

Zendesk CRM

WhatsApp

Claude/ChatGPT

Google Gemini

Job description

We Sell Cellular in New York, Edgewood, NY, is seeking a Customer Service Representative to deliver exceptional service to prospective clients and existing customers. You will be the primary contact, addressing inquiries, resolving issues, and sustaining brand loyalty.

The role requires strong communication, adaptability, and a client-focused mindset. Responsibilities include onboarding, product knowledge, returns processing, QA reporting, and CRM data integrity.