Customer Support & Solutions Specialist

C & B Ag; Billings (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training programs

Equal opportunity employer

Job summary

C & B Operations, LLC in Billings, MT is seeking a Support Center Representative to assist customers via phone, email, and text. You will diagnose product issues, provide timely solutions, and collaborate with dealership staff to ensure satisfaction.

Candidates should have solid customer service skills, proficiency with Microsoft Office and basic tech knowledge, and the ability to travel to stores when required.

Qualifications

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications
• Flexibility to travel to stores when required
• Ability to problem solve by using all available resources
• Outstanding customer service and communications skills
• Ag industry knowledge-preferred
• High school diploma or related required
• Related technical degree preferred
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Responsibilities

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Skills

Customer service

Communication skills

Problem solving

Microsoft Office Suite

Internet applications

Education

High school diploma or equivalent

Related technical degree

Tools

CRM system

Microsoft Office Suite

Job description

C & B Operations, LLC in Billings, MT is seeking a Support Center Representative to assist customers via phone, email, and text. You will diagnose product issues, provide timely solutions, and collaborate with dealership staff to ensure satisfaction.

Candidates should have solid customer service skills, proficiency with Microsoft Office and basic tech knowledge, and the ability to travel to stores when required.