Field Support & Customer Solutions Specialist

C & B Ag; Sioux Falls (SD); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401K with generous match

Paid Time Off

Résumé du poste

C & B Operations, LLC is seeking a dedicated customer support center specialist at our Field Support Office in Sioux Falls, SD. You will handle inbound/outbound calls, texts, and emails to resolve product and service issues for our John Deere dealership network.

Key duties include diagnosing hardware/software problems, providing accurate information, and supporting dealership staff with timely solutions. We offer strong benefits and opportunities for advancement through ongoing training.

Qualifications

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications.
• Flexibility to travel to stores when required.
• Outstanding customer service and communications skills.
• Ag industry knowledge - preferred.
• High school diploma or related technical degree preferred.

Responsabilités

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Connaissances

Customer service

Communication skills

Problem solving

Travel flexibility

Formation

High school diploma

Related technical degree preferred

Outils

Microsoft Office

Business systems

Internet applications

Description du poste

C & B Operations, LLC is seeking a dedicated customer support center specialist at our Field Support Office in Sioux Falls, SD. You will handle inbound/outbound calls, texts, and emails to resolve product and service issues for our John Deere dealership network.

Key duties include diagnosing hardware/software problems, providing accurate information, and supporting dealership staff with timely solutions. We offer strong benefits and opportunities for advancement through ongoing training.