John Deere Support Center - Billings, MT

C & B Operations, LLC; North Dakota; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Accident Insurance

Short-Term Disability

Life Insurance

401K with match

Paid Time Off

Paid Holidays

Training programs

Growth opportunities

Job summary

C & B Operations, LLC is seeking a Customer Support Center Representative for our Billings, MT location. The role focuses on handling inbound and outbound calls, emails, and texts to boost customer satisfaction across C & B dealerships.

You will diagnose product issues, provide timely solutions, participate in ongoing training, and contribute to department initiatives while meeting call metrics in a drug-free, equal opportunity workplace.

Qualifications

• Proficient with Microsoft Office and business systems; internet applications experience.
• Willingness to travel to stores when required.
• Strong problem-solving abilities using available resources.
• Outstanding customer service and communication skills.
• Agricultural industry knowledge preferred.
• High school diploma or equivalent required; related technical degree preferred.
• Ability to meet physical demands and duration of exertion for job tasks.

Responsibilities

• Provide effective solutions to customer needs via telephone, email, and other communication methods.
• Diagnose problems with products and provide timely, accurate solutions.
• Serve as an internal resource for dealership staff to assist customers.
• Ensure customer interactions result in timely, effective solutions.
• Make outbound calls to support dealership initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to develop technical knowledge and skills.
• Develop and deliver training to customers and employees during off-season periods.
• Meet contact center metrics (number of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Skills

Microsoft Office

Business systems

Internet applications

Customer service

Travel flexibility

Problem solving

Communication skills

Agricultural industry knowledge

Education

High school diploma

Related technical degree preferred

Job description

Posting Details

• • Posted on November 4, 2026

Locations

Showing 1 location

Billings, MT 59101, USA

• On-site
• Integrated Solutions
• Full-Time
• Requisition #: JOHND004049

Description

C & B Operations, LLC has grown over 35 years to include thirty-eight John Deere dealerships in six states currently has an opening in our support center at our Billings, MT location. Our support center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's dealerships.

Benefits:

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace.

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Essential Duties:

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Qualifications:

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications
• Flexibility to travel to stores when required
• Ability to problem solve by using all available resources
• Outstanding customer service and communications skills
• Ag industry knowledge-preferred
• High school diploma or related required
• Related technical degree preferred
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.