Technical Support & Customer Solutions Specialist

C & B Ag; Sioux Falls (SD); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive pay based on experience

Medical, Dental, Vision and Life Ins.

401K with generous match

Paid time off and holidays

Training and advancement opportunities

Job summary

C & B Operations, LLC in Sioux Falls, SD is hiring for a support center representative to handle inbound and outbound calls, emails and texts for our John Deere dealership network. You will diagnose product issues, provide timely solutions, and collaborate with dealership staff to improve customer satisfaction.

We offer comprehensive benefits, ongoing training, and opportunities for advancement. Qualified applicants must pass a pre-employment drug test and background check; C & B Equipment is a

Qualifications

• High school diploma or equivalent.
• Related technical degree preferred.
• Excellent customer service and communication skills.
• Ability to use Microsoft Office, business systems and internet applications.
• Flexibility to travel to stores when required.
• Ability to problem solve using available resources.
• Ag industry knowledge preferred.
• Physical ability to perform tasks as needed.

Responsibilities

• Provide effective solutions to customer needs via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Skills

Customer service

Communication skills

Problem solving

Flexibility to travel

Microsoft Office

Internet applications

Education

High school diploma or equivalent

Related technical degree preferred

Tools

Microsoft Office

CRM systems

Job description

C & B Operations, LLC in Sioux Falls, SD is hiring for a support center representative to handle inbound and outbound calls, emails and texts for our John Deere dealership network. You will diagnose product issues, provide timely solutions, and collaborate with dealership staff to improve customer satisfaction.

We offer comprehensive benefits, ongoing training, and opportunities for advancement. Qualified applicants must pass a pre-employment drug test and background check; C & B Equipment is a