Customer Support & Solutions Specialist

Wesco; Ashland (VA); On-site; USD 34,000 - 52,000; Full time

Job summary

Wesco in Ashland, VA is seeking a Customer Service Representative to respond to inquiries by phone and email, resolving routine and some non-routine problems. You will analyze service needs and coordinate follow-up with other departments as needed.

You will manage orders, explain stock and delivery timelines, and communicate solutions clearly to customers to support timely fulfillment and satisfaction.

Qualifications

• High School Diploma or Equivalent required.
• Associates' Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal and written/verbal communication skills.
• Ability to work under pressure and maintain attention to detail.
• Proficient with MS Word, Excel, and email.

Responsibilities

• Respond to customer inquiries by telephone and e-mail.
• Resolve routine and some non-routine problems and provide solutions.
• Obtain and enter orders via email/phone, verify details, and explain delivery dates.
• Reference open order reports and address items at risk of delays.
• Liaise with other departments to follow up on customer issues.

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Work under pressure

Education

High School Diploma or Equivalent

Associates' Degree preferred

Tools

MS Word

Excel

Email

Job description

Wesco in Ashland, VA is seeking a Customer Service Representative to respond to inquiries by phone and email, resolving routine and some non-routine problems. You will analyze service needs and coordinate follow-up with other departments as needed.

You will manage orders, explain stock and delivery timelines, and communicate solutions clearly to customers to support timely fulfillment and satisfaction.