Customer Service & Order Resolution Specialist

WESCO Distribution; Ashland (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

WESCO Distribution in Ashland, VA is seeking a Representative - Customer Service responsible for responding to customer inquiries by phone and email, delivering timely resolutions and accurate information on orders and deliveries. You will coordinate with fulfillment and other departments to address questions, process orders, monitor open items, and explain stock-outs and delivery estimates.

This role requires strong written and verbal communication, attention to detail, and professionalism in a

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal skills and written/verbal communication.
• Proficient with MS Word, Excel and email.

Responsibilities

• Respond to customer inquiries by phone and email to resolve issues.
• Obtain orders via email and phone, verify items and enter them into the system.
• Explain stock-outs and delivery dates; transfer orders to fulfillment.
• Review open order reports and act on items at risk of late delivery.
• Research and resolve problems; liaison with other departments when needed.
• Report industry trends, pricing and customer feedback to management.

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Customer service

Education

High School Diploma or Equivalent

Associate's degree preferred

Tools

MS Word

Excel

Email

Job description

WESCO Distribution in Ashland, VA is seeking a Representative - Customer Service responsible for responding to customer inquiries by phone and email, delivering timely resolutions and accurate information on orders and deliveries. You will coordinate with fulfillment and other departments to address questions, process orders, monitor open items, and explain stock-outs and delivery estimates.

This role requires strong written and verbal communication, attention to detail, and professionalism in a