Customer Support & Sales Liaison

The Sygma Network, Inc.; Monroe (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

The Sygma Network, Inc. is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately.

Schedule includes Tuesday–Friday 8:00 AM–5:00 PM and Saturday shifts. You will handle inquiries, process orders, issue invoices, credits, and manage same-day deliveries as needed.

Qualifications

• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Skills

Phone communication

Fast-paced environment

MS Office

Education

High school diploma or equivalent

Job description

The Sygma Network, Inc. is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately.

Schedule includes Tuesday–Friday 8:00 AM–5:00 PM and Saturday shifts. You will handle inquiries, process orders, issue invoices, credits, and manage same-day deliveries as needed.