Sales Support & Customer Care Specialist

Sysco Northeast Rdc; Honolulu (HI); On-site; USD 38,000 - 48,000; Full time

Job summary

Sysco Northeast Rdc is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately while coordinating order helps and handling inquiries.

The CSR will communicate with AEs and customers, manage same-day deliveries, and perform additional duties as directed by a supervisor in a fast-paced foodservice environment.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Previous call center experience preferred.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Key pick-up requests.
• Handle transportation/routing on delivery questions.
• Prepare will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain Call list.
• Monitor orders before cut- off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for the Operating Company (OpCo).
• Perform other duties as directed by Supervisor.

Skills

Telephone communication

Fast-paced environment

Education

HS diploma

Tools

MS Office

Job description

Sysco Northeast Rdc is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately while coordinating order helps and handling inquiries.

The CSR will communicate with AEs and customers, manage same-day deliveries, and perform additional duties as directed by a supervisor in a fast-paced foodservice environment.