Customer Support & Sales Enablement Specialist

KYB Americas Corporation; Greenwood (IN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off (PTO)

Paid Holidays

Medical, Dental & Vision Insurance

401(k) Match

Career Development Opportunities

Climate-Controlled Facility

Onsite Health Clinic

Employee Discounts

Job summary

KYB Americas Corporation is seeking a Customer Support Representative in Greenwood, IN to support customers, sales teams, and consumers with orders, returns, and product inquiries. You will enter orders, investigate claims, and coordinate with Operations and Marketing to ensure customer satisfaction.

The role emphasizes accurate data handling, timely responses, and teamwork in a fast-paced office environment.

Qualifications

• Bachelor's degree in Business or a related field preferred.
• 4–6 years of relevant experience may be considered in place of a college degree.
• Experience with AS400, EDI, or similar business systems is a plus.

Responsibilities

• Respond to customer and sales force needs for support, orders, products and claims.
• Address consumer inquiries regarding product and warranty information.
• Enter incoming orders; Research claims, issue RGAs, credits, and debits as necessary.
• Work with Operations staff to meet customer order requirements; with Marketing and Sales on promotions.
• Review and analyze customer data; provide input to Management & Sales on findings.
• Maintain detailed records of transactions and customer interactions.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Teamwork

Attention to detail

Microsoft Office

Education

Bachelor's degree in Business or related field

Tools

AS400

EDI

Job description

KYB Americas Corporation is seeking a Customer Support Representative in Greenwood, IN to support customers, sales teams, and consumers with orders, returns, and product inquiries. You will enter orders, investigate claims, and coordinate with Operations and Marketing to ensure customer satisfaction.

The role emphasizes accurate data handling, timely responses, and teamwork in a fast-paced office environment.