Customer Support Representative

KYB; Greenwood (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid time off (PTO)

Medical, Dental & Vision Insurance

401(k) Match

Climate-Controlled Facility

Onsite Health Clinic

Employee Discounts

Job summary

KYB Americas Corporation in Greenwood, IN is seeking a Customer Support Representative to grow sales by supporting customers, the sales team, and consumers through accurate order entry, returns, credits and product inquiries. This full-time role requires 4–6 years of customer service experience and a Bachelor’s degree or related field; AS400/EDI experience is a plus.

Office-based with occasional DC visits; Monday–Friday, 7:00 AM–6:30 PM.

Qualifications

• Bachelor's degree in Business or a related field preferred.
• 4–6 years of relevant customer service experience.
• Experience with AS400 or EDI is a plus.

Responsibilities

• Respond to customer, sales team, and consumer inquiries about orders, products, warranties, and claims.
• Enter incoming orders and manage processing for timely fulfillment.
• Research claims, issue RGAs, credits, and debits as needed.
• Collaborate with Operations, Marketing and Sales to meet customer requirements.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

Bachelor's degree in Business or related field

Tools

AS400

EDI

Job description

Purpose of Position/Summary:This position’s key focus is to help grow KYB sales by becoming our customer’s best supplier, supporting the sales team and helping consumers with KYB product support. A Customer Support Rep. has three (3) main roles: Customer Support, Salesperson Support and Consumer Products Support. This position coordinates and processes all sales transactions in a timely, efficient & accurate manner; improves overall customer satisfaction by addressing their needs and insuring all interactions are handled professionally and timely; communicates with the sales team to address and help solve issues that arise. An understanding of all transactions relating to customer order processing, returns and credit processing is essential.Essential Duties / Responsibilities:• Respond to customer and sales force needs for support, orders, products and claims;• Address consumer inquiries regarding product and warranty information;• Enter incoming orders;• Research claims, issue Return Goods Authorization’s, credits, and debits as necessary;• Work with Operations staff to meet customer order requirements;• Work with Marketing and Sales departments on customer promotions;• Attain and adhere to all Customer Support Group training, procedures and standards;• Review and analyze customer data and provide input to Management & Sales on findings;• Other duties assigned by immediate Supervisor or Manager on an as needed basis.Customer Support RepresentativeKYB Americas Corporation | Full-TimeJoin Our Team at KYB!Are you passionate about helping customers, solving problems, and providing exceptional service? KYB Americas Corporation is looking for a motivated, detail-oriented, and customer-focused Customer Support Representative to join our team!At KYB, customer satisfaction is a top priority. We are looking for someone who enjoys building relationships, working in a team environment, and making a positive impact every day.As a Customer Support Representative, you will play an important role in supporting our customers, sales team, and consumers while ensuring orders, returns, credits, and product inquiries are handled accurately and efficiently.If you are organized, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you!What You'll DoAs a Customer Support Representative, you will:Deliver Exceptional Customer Service: Respond to customer, sales team, and consumer inquiries regarding orders, products, warranties, and claims.Process Customer Orders: Accurately enter and manage incoming orders while ensuring timely processing.Resolve Customer Concerns: Research claims, process returns, issue Return Goods Authorizations (RGAs), credits, and debits as needed.Support Our Sales Team: Work closely with sales representatives to address customer needs, resolve issues, and support business growth.Collaborate Across Departments: Partner with Operations, Marketing, and Sales to meet customer requirements and support promotional activities.Analyze Customer Information: Review customer data, identify trends, and provide valuable feedback to management and sales teams.Maintain Accuracy and Organization: Keep detailed records of transactions, customer interactions, and resolutions.Identify Opportunities for Improvement: Help improve customer support processes, procedures, and overall customer satisfaction.Be a Team Player: Work collaboratively with fellow associates to provide solutions and deliver a positive customer experience.What We're Looking ForEducation & ExperienceBachelor's degree in Business or a related field preferred.4–6 years of relevant experience may be considered in place of a college degree.Previous experience in customer service, customer support, order processing, or a related field preferred.Experience with AS400, EDI, or similar business systems is a plus.Skills & QualificationsExcellent written and verbal communication skills.Strong computer skills, including proficiency in Microsoft Office applications.Exceptional organizational skills and attention to detail.Ability to multitask, prioritize responsibilities, and meet deadlines.Strong problem-solving skills with the ability to identify issues and find effective solutions.Positive, professional, and customer-focused attitude.Ability to work independently while contributing to a team environment.Adaptable, dependable, enthusiastic, and willing to learn.Ability to maintain confidentiality and handle customer information professionally.Work Schedule & EnvironmentPosition Type: Full-TimeSchedule: Monday–Friday, with varying shifts between 7:00 AM and 6:30 PM.Flexibility to work additional hours as business needs require.Professional, office-based work environment with occasional visits to the Distribution Center.Must be able to perform general office duties, including prolonged computer use, and occasionally lift 10–25 pounds, with or without reasonable accommodation.Required safety equipment must be worn when entering the Distribution Center.Why Choose KYB?At KYB Americas Corporation, we believe our people are an important part of our success. As a trusted global leader in automotive shock absorbers, struts, and suspension technology, we take pride in delivering quality products and outstanding customer support.When you join KYB, you become part of a team that values teamwork, continuous improvement, professional growth, and making a difference.What We OfferCompetitive PayPaid Time Off (PTO)Paid HolidaysMedical, Dental & Vision Insurance401(k) MatchCareer Development OpportunitiesClimate-Controlled FacilityOnsite Health ClinicEmployee DiscountsReady to Take the Next Step in Your Career?If you enjoy helping others, building strong customer relationships, and being part of a supportive team, this could be the perfect opportunity for you!Apply Today and Build Your Future with KYB!Join a company where your skills, dedication, and contributions truly make a difference!NO AGENCIES PLEASEKYB Americas Corporation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, marital status, veteran status, or any other protected characteristic under applicable law.