Customer Experience & Order Management Pro

Bakelite; Riverside Gardens (KY); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Bakelite in Louisville, KY is seeking a Customer Experience Specialist to be the primary contact for order entry, status updates, delivery coordination and issue resolution. You will build strong relationships with customers, ensure order accuracy and on-time fulfillment, and collaborate with Sales, Supply Chain, Operations and Finance to meet customer needs.

Ideal candidates have 2–5 years in customer service or order management, excel at communication, and are comfortable using Excel/Word; SAP

Qualifikationen

• 2-5 years of experience in customer service, order management, supply chain, or a related field.
• Strong understanding of order fulfillment processes and customer account management.
• Excellent communication skills with the ability to manage multiple requests in a fast‑paced environment.
• Experience working with Microsoft Excel and Word.
• Strong attention to detail and problem‑solving ability.

Aufgaben

• Act as the main contact for assigned customers on order entry, status updates, delivery coordination, and issue resolution.
• Build strong, service‑focused customer relationships that promote trust and long‑term satisfaction.
• Respond quickly to customer inquiries, ensuring professional, clear, and accurate communication.
• Manage the end‑to‑end order process—including order receipt, validation, entry, tracking, and completion.
• Monitor open orders to ensure accuracy and on‑time delivery while proactively identifying potential delays or issues.

Kenntnisse

Customer service

Order management

Supply chain

Communication

Attention to detail

Problem solving

Tools

SAP

MS Office

Jobbeschreibung

Bakelite in Louisville, KY is seeking a Customer Experience Specialist to be the primary contact for order entry, status updates, delivery coordination and issue resolution. You will build strong relationships with customers, ensure order accuracy and on-time fulfillment, and collaborate with Sales, Supply Chain, Operations and Finance to meet customer needs.

Ideal candidates have 2–5 years in customer service or order management, excel at communication, and are comfortable using Excel/Word; SAP