Customer Experience Specialist – Orders & Shipments

MCC Label; Bowling Green (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package: medical, dental

Vision, disability, life insurance, 41

401(k)

Paid holidays including New Year’s,Mem

Growth opportunities within Customer,"

A team culture built on collaboration,

Job summary

MCC is seeking a dedicated Customer Service professional in Bowling Green, KY to deliver outstanding support and accurate information on orders and shipments. You will work across departments to ensure smooth processing and proactive communication with customers, building product and process knowledge in a high-tech manufacturing setting.

You will collaborate with Operations, Planning, Quality, Sales, and other teams to keep orders on track and provide excellent service.

Responsibilities

• Deliver Outstanding Customer Service
• Serve as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.
• Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.
• Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.
• Communicate proactively—providing updates, resolving issues quickly, and helping customers anticipate next steps.
• Develop a strong understanding of MCC’s products, manufacturing processes, systems, and service model.
• Support Collaboration Across the Plant (includes all GRE - Radius item creation, WebCenter proofing and proof distribution, submitting RFQs to Estimating for existing work)
• Work closely with Operations, Planning, Quality, Sales, and other teams to keep orders on track and customers informed.
• Contribute to a positive team environment and assist teammates as needed to meet plant goals.
• Recognize differing perspectives and adapt your communication and approach to support productive teamwork.

Job description

MCC is seeking a dedicated Customer Service professional in Bowling Green, KY to deliver outstanding support and accurate information on orders and shipments. You will work across departments to ensure smooth processing and proactive communication with customers, building product and process knowledge in a high-tech manufacturing setting.

You will collaborate with Operations, Planning, Quality, Sales, and other teams to keep orders on track and provide excellent service.