Customer Support & Resolution Specialist

Wesco; Portland (OR); On-site; USD 35,000 - 52,000; Full time

Job summary

Wesco in Portland, Oregon, is seeking a Customer Service Representative to respond to inquiries by telephone, e-mail, and walk-ins, aiming to resolve routine and some non-routine issues. You will analyze service needs and coordinate with other departments for follow-up as needed.

You will support a broad customer base by answering questions, processing payments, resolving problems, and acting as a liaison between departments.

Qualifications

• High School Degree or Equivalent.
• Associates' Degree/College Diploma preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
• You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Communication skills

Attention to detail

Ability to work under pressure

Professional written communication

Education

High School Diploma

Associate's Degree

Tools

MS Word

Excel

Email

Job description

Wesco in Portland, Oregon, is seeking a Customer Service Representative to respond to inquiries by telephone, e-mail, and walk-ins, aiming to resolve routine and some non-routine issues. You will analyze service needs and coordinate with other departments for follow-up as needed.

You will support a broad customer base by answering questions, processing payments, resolving problems, and acting as a liaison between departments.