Customer Experience & Solutions Specialist

Wesco International, Inc.; Benicia (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Wesco International, Inc. in Benicia, CA seeks a Customer Service Representative to respond to inquiries by telephone, e-mail and walk-ins, providing resolution for routine issues and escalation for more complex problems.

You will analyze customer needs and coordinate with other departments for effective follow-up. The role requires strong communication skills, attention to detail, and the ability to work well under pressure in a diverse environment.

Qualifications

• High School Diploma or Equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal skills and written communication.
• Computer literate: MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine problems and communicate solutions or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Verbal & written communication

Attention to detail

Stress management

Customer service

Education

High School Diploma

Associates degree

Tools

MS Word

Excel

Email

Job description

Wesco International, Inc. in Benicia, CA seeks a Customer Service Representative to respond to inquiries by telephone, e-mail and walk-ins, providing resolution for routine issues and escalation for more complex problems.

You will analyze customer needs and coordinate with other departments for effective follow-up. The role requires strong communication skills, attention to detail, and the ability to work well under pressure in a diverse environment.