Customer Service Specialist: Solve Issues & Coordinate Help

WESCO; Johnson City (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by phone, email, or walk-ins and provide resolution for routine to moderately complex issues. You will analyze service needs and coordinate with other departments for follow-up.

The role involves handling inquiries, processing payments, and backing up the sales counter as needed, contributing to a smooth customer experience and strong team collaboration.

Qualifications

• High School Degree or Equivalent required
• Associates' Degree (US)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Verbal and written communication

Attention to detail

Computer literacy

Education

High School diploma or equivalent

Associates' degree (US) / College diploma (Canada)

Tools

MS Word

Excel

Email

Job description

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by phone, email, or walk-ins and provide resolution for routine to moderately complex issues. You will analyze service needs and coordinate with other departments for follow-up.

The role involves handling inquiries, processing payments, and backing up the sales counter as needed, contributing to a smooth customer experience and strong team collaboration.