Customer Support Representative (Temp-to-Hire)

present of AI; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Fastbreak AI is seeking a Customer Support Representative (Temp-to-Hire) to assist guests booking hotel stays through a sports travel platform. The role focuses on inbound calls to book, modify, or cancel reservations, explain options and policies, and quickly resolve problems with bookings.

Candidates should stay calm and communicate clearly while learning new software. Experience with travel or hotel bookings is a plus, and the position offers the chance to grow within an AI-driven environment

Qualifications

• Calm, clear phone communication while handling bookings and changes.
• Accurate data entry and quick adaptation to new software.

Responsibilities

• Handle inbound calls to book, change, or cancel reservations.
• Explain hotel options and policies to guests.
• Troubleshoot and resolve issues with reservations.

Skills

Phone-based support

Calm under pressure

Detail oriented

Job description

Customer Support Representative (Temp-to-Hire)

This is a phone based support job for guests booking hotel stays through a sports travel platform. The work centers on handling a steady stream of inbound calls to book, change or cancel reservations, explain hotel options and policies, and fix problems that come up. A strong candidate stays calm and clear on the phone, enters details accurately, and picks up new software quickly.

How it fits the AI era

The platform uses AI to handle booking and stay tracking, so much of the routine lookup and data work is automated. What remains for a person is the conversation itself: reassuring a family, sorting out a messy reservation, and judging when to escape. The role suits someone who can work alongside automated tools rather than compete with them.

How it builds AI experience

Working here gives hands on exposure to an AI driven travel booking system and its link to event scheduling software. A candidate can build this by getting comfortable moving between several systems at once and learning how automated booking flows behave when something goes wrong. That practical familiarity with AI assisted operations is the kind of experience that carries into other support and customer success roles.

Worth showing

• Phone based customer support
• Troubleshooting reservations
• Travel or hotel familiarity

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Fastbreak AI

Fastbreak AI builds AI-powered software for sports operations, covering scheduling, registration, ticketing, travel and sponsorship activation (per the company).