Event Success Coordinator

present of AI; Charlotte (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Fastbreak AI in Charlotte, NC seeks an entry level Customer & Solutions coordinator to ensure hotel rooms are secured for sports events when demand outpaces contracted supply. You will track bookings, liaise with hotels and teams, and quickly correct discrepancies to keep guests comfortable.

This role blends data work with calm guest communication, using Excel or Google Sheets for auditing and hands-on hotel bookings.

Qualifications

• Organized, detail-oriented with strong data accuracy.
• Experience using Excel or Google Sheets for data tracking.
• Calm, professional phone demeanor with upset guests.
• Ability to manage multiple tasks and events simultaneously.

Responsibilities

• Track room bookings to ensure contracted hotels meet demand.
• Maintain steady contact with hotels, teams, and partners.
• Identify and fix mismatches or gaps in room availability.
• Document processes and support reconciliation reporting.

Skills

Organized

Spreadsheet accuracy

Calm communication

Data entry

Multi-tasking

Tools

Excel

Google Sheets

Job description

Customer & Solutions · Charlotte, North Carolina, United States · Entry level

This role is about making sure sports event guests always have a hotel room, even when demand is bigger than the rooms the company has contracted. It asks for careful tracking of room bookings, steady contact with hotels and teams, and quick fixes when numbers do not match. A strong candidate is organized, accurate with spreadsheets, and calm on the phone with upset guests.

How it fits the AI era

The company uses AI-powered software to track room bookings and flag where demand may outgrow supply, so software does more of the watching and reporting. The human part stays important: negotiating with hotels, finding extra rooms at short notice, and calming worried families. Someone in this job spends less time hunting for problems and more time solving them.

How it builds AI experience

Working daily with a group travel platform that monitors bookings and room block pickup gives hands-on practice using AI-driven tools in a real operations setting. A person can build on this by learning how the reconciliation reports and risk flags are produced, and by noting where the tool helps and where a human call is still needed. Pointing out patterns that could improve the process is a good way to grow.

Worth showing

• Excel or Google Sheets tracking
• Accurate data entry and audits
• Hotel or group booking knowledge
• Calm customer communication
• Managing several events at once

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Fastbreak AI

Fastbreak AI builds AI-powered software for sports operations, covering scheduling, registration, ticketing, travel and sponsorship activation (per the company).