Guest Experience Specialist — Travel Reservations Support

Fastbreak.ai, Inc.; Charlotte (NC); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Fastbreak AI, Inc. is looking for a friendly, dependable Customer Support Representative to assist teams, families and guests who book hotel stays through Fastbreak Travel. You’ll be the voice on the phone for guests making, changing or asking about reservations, and you’ll help them get settled so they can focus on the event.

Based at our Charlotte, NC headquarters, the role is full-time with two shifts (9 a.m.–5 p.m. or 11 a.m.–7 p.m.) and a peak call window requiring daily 12–1 p.m.

Qualifications

• High school diploma or equivalent is required.
• 1+ year of customer service or call center experience is preferred.
• Friendly, patient and professional phone presence.
• Comfortable learning new software and navigating multiple systems.

Responsabilités

• Answer inbound calls from guests about hotel reservations, handling 30-50 calls per day depending on event volume.
• Help guests book, modify and cancel reservations through the Fastbreak Travel platform.
• Answer questions about hotel options, rates, policies and booking requirements.
• Troubleshoot reservation issues and escape complex problems.
• Document every call and reservation change accurately in our systems.
• Follow up with guests to make sure issues are fully resolved.
• Participation in rotating emergency phone schedule as needed.

Connaissances

Customer service

Phone support

Data entry

Multitasking

Formation

High school diploma or equivalent

Description du poste

Fastbreak AI, Inc. is looking for a friendly, dependable Customer Support Representative to assist teams, families and guests who book hotel stays through Fastbreak Travel. You’ll be the voice on the phone for guests making, changing or asking about reservations, and you’ll help them get settled so they can focus on the event.

Based at our Charlotte, NC headquarters, the role is full-time with two shifts (9 a.m.–5 p.m. or 11 a.m.–7 p.m.) and a peak call window requiring daily 12–1 p.m.