AI-Driven Hotel Support Specialist (Temp-to-Hire)

present of AI; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Fastbreak AI is seeking a Customer Support Representative (Temp-to-Hire) to assist guests booking hotel stays through a sports travel platform. The role focuses on inbound calls to book, modify, or cancel reservations, explain options and policies, and quickly resolve problems with bookings.

Candidates should stay calm and communicate clearly while learning new software. Experience with travel or hotel bookings is a plus, and the position offers the chance to grow within an AI-driven environment

Qualifications

• Calm, clear phone communication while handling bookings and changes.
• Accurate data entry and quick adaptation to new software.

Responsibilities

• Handle inbound calls to book, change, or cancel reservations.
• Explain hotel options and policies to guests.
• Troubleshoot and resolve issues with reservations.

Skills

Phone-based support

Calm under pressure

Detail oriented

Job description

Fastbreak AI is seeking a Customer Support Representative (Temp-to-Hire) to assist guests booking hotel stays through a sports travel platform. The role focuses on inbound calls to book, modify, or cancel reservations, explain options and policies, and quickly resolve problems with bookings.

Candidates should stay calm and communicate clearly while learning new software. Experience with travel or hotel bookings is a plus, and the position offers the chance to grow within an AI-driven environment