Customer Support Representative (Temp-to-Hire)

Fastbreak AI; Charlotte (NC); On-site; CAD 32,000 - 45,000; Full time

Job summary

Fastbreak AI seeks a friendly, dependable Customer Support Representative to assist teams, families and guests booking hotel stays through Fastbreak Travel. You will be the voice on the phone for guests making, changing or asking about reservations, helping them settle in for events.

This role has potential to be a temp-to-hire position, based at our Charlotte, NC headquarters. Previous hospitality or travel experience is a plus.

Qualifications

• Must have a friendly, patient and professional phone presence.
• 1+ year of customer service or call center experience preferred.
• Comfortable learning new software and navigating multiple systems.

Responsibilities

• Answer inbound calls from guests about hotel reservations (30-50 calls per day).
• Help guests book, modify and cancel reservations through the Fastbreak Travel platform.
• Answer questions about hotel options, rates, policies and booking requirements.
• Troubleshoot reservation issues and resolve complex problems.
• Document every call and reservation change in our systems.
• Follow up with guests to ensure issues are fully resolved.
• Participate in rotating emergency phone schedule as needed.

Skills

Phone presence

Data entry accuracy

Software learning

Reliability & punctuality

Customer service experience

Education

High school diploma or equivalent

Tools

Reservation systems

Hotel booking platform

Job description

Fastbreak AI uses AI to transform sports operations, with software for scheduling, tournament management, group travel and brand sponsorships. Fastbreak Travel is our AI-powered group travel platform for amateur and professional sports organizations. It simplifies hotel booking, monitors stay-to-play, and turns every room night into a reliable revenue stream. It also integrates directly with Fastbreak Compete, which gives organizers full control over team accommodations.

We’re looking for a friendly, dependable Customer Support Representative to help the teams, families and guests who book hotel stays through Fastbreak Travel. You’ll be the voice on the phone for guests making, changing or asking about their reservations, and you’ll help them get settled so they can focus on the event. This role has the potential to be a temp-to-hire position, based at our Charlotte, NC headquarters.

Logistics

• $20/hour
• Full-time hours, with two possible shifts: 9 a.m.-5 p.m. or 11 a.m.-7 p.m.
• Availability from 12-1 p.m. is required daily, since this is a peak call window.

Responsibilities

• Answer inbound calls from guests about hotel reservations, handling 30-50 calls per day depending on event volume
• Help guests book, modify and cancel reservations through the Fastbreak Travel platform
• Answer questions about hotel options, rates, policies and booking requirements
• Troubleshoot reservation issues and escape complex problems
• Document every call and reservation change accurately in our systems
• Follow up with guests to make sure issues are fully resolved
• Participation in rotating emergency phone schedule as needed

• High school diploma or equivalent required
• 1+ year of customer service or call center experience preferred
• Friendly, patient and professional phone presence
• Comfortable learning new software and navigating multiple systems at once
• Strong attention to detail and accurate data entry
• Reliable and punctual, with availability for one of the shifts listed above
• Hotel, travel or sports industry experience is a plus

• A flat start up environment where your ideas matter, and innovation thrives.
• The opportunity to shape the future of a rapidly growing and well-funded company and make your mark.