Staff Room Coordinator

present of AI; Charlotte (NC); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Fastbreak AI is seeking an entry-level Operations Coordinator in Charlotte, NC to support travel bookings and room management using an AI-powered platform. You’ll handle urgent changes, unclear requests, and interactions with hotels and event operators, bringing a calm, reliable voice to every interaction.

In this role, you’ll learn where automation helps and where human judgment is required, building hands-on AI experience while contributing to smooth operations and high-quality guest

Formación

• Experience in hospitality or events is preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple requests concurrently.

Responsabilidades

• Handle urgent changes and unclear requests with hotels and event operators.
• Utilize the AI-powered platform to process bookings, monitor room usage, and update records.
• Notice patterns in requests and pass feedback to the team for process improvements.
• Maintain accurate rooming lists and ensure data integrity.

Conocimientos

Clear phone and email writing

Hotel or hospitality background

Multitasking and request tracking

Attention to detail

Herramientas

CRM software

AI-powered travel platform

Descripción del empleo

Operations · Charlotte, North Carolina, United States · Entry level

How it fits the AI era

The company's travel platform uses AI to handle parts of group booking, so routine tracking and record keeping may get faster over time. The coordinator still handles the messy parts: urgent changes, unclear requests, and tense moments with hotels and event operators. Judgment, reliability and a warm, steady voice stay human work.

How it builds AI experience

Daily use of an AI-powered travel platform and CRM gives hands-on practice working alongside software that automates bookings and monitors room usage. Someone in this seat learns where automation helps and where a person needs to step in. Noticing patterns in requests and passing feedback to the team is a good way to build deeper AI product experience.

Worth showing

• Rooming list accuracy
• Tracking many requests at once
• Clear phone and email writing
• Hotel or hospitality background

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Fastbreak AI

Fastbreak AI builds AI-powered software for sports operations, covering scheduling, registration, ticketing, travel and sponsorship activation (per the company).