Customer Service Representative

One Way Safety; La Grange Park (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Holiday Pay

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

One Way Safety in the United States (La Grange Park, IL) is seeking a customer-focused support professional to assist Sales Reps in the safety product industry. The role emphasizes initiating sales, cross-selling, and ensuring orders are processed accurately from placement to delivery.

The ideal candidate has 3–5 years of office experience, strong communication skills, and a proactive mindset. Office hours are 7am–4pm, Monday through Friday, in an on-site setting.

Qualifications

• 3–5 years of office experience.
• Strong customer service orientation.
• Proficiency with MS Office (Outlook, Excel, Word).

Responsibilities

• Support Sales Reps in Safety Product Industry.
• Answers Customer Phone Calls.
• Processes Sales Orders.
• PO Requests; RMA’s.
• UPS World-ship and order follow-ups.
• Administrative/Accounting duties as required.

Skills

Attention to detail

Communication skills

Multitasking

Customer service

Problem solving

Education

High School Diploma

Tools

MS Office

MS Navision

Job description

Benefits:

• Holiday Pay
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Key Responsibilities:

CRS will be responsible for maintaining a strong knowledge of our products and services, promoting customer relations by consistently providing exceptional customer service. Initiate sales and be capable of effectively cross-selling products and services to customers.

Duties & Responsibilities:

• Support Sales Reps in Safety Product Industry
• Answers Customer Phone Calls
• Processes Sales Orders
• PO Requests
• RMA’s
• UPS World-ship
• Follows Up on Customer Orders
• Ensuring Product Is Ordered, Shipped and Delivered
• Resolves Customer Problems
• Internet Sales Processing
• Research with Vendors to Find Non-Stock Products
• Contact Customer to Process Sales Orders
• Administrative/Accounting -- As Required and Needed

Educational Requirements:

• High School Graduate/GED AA (2yr) BS/BA Preferred

Experience Requirements:

• 3-5 years of Working in an office Environment

Special Skills:

• Address customer challenges with professionalism, answering customer questions and investigating & correcting errors.
• Ability to present a professional image and communicate with the public, co-workers, management, customers and others in a courteous, positive and professional manner.
• Preferred candidates will have enthusiasm, show strength in understanding the needs of the customer and be able to solve complex problems.
• The ability to take initiative and utilize sound judgment in decision making. Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management.
• Must have the ability to demonstrate a sales initiative.
• Assist Branch Managers in researching any unusual inventory transactions within their accounts

Work Environment & Physical Demands:

• The working environment consists of an office workspace which is conditioned but may encounter various degrees of heat, light and dust.
• Must be able to sit and work within an office environment for majority of the workday. May infrequently lift, up to 10 pounds. Will need to reach and bend to access files with reasonable accommodation.
• Must have the manual dexterity to use a computer keyboard and phone.

Work Hours:

• 7am to 4pm Monday through Friday

Other Skills/Requirements:

• Strong attention to detail, goal oriented
• Computer Skills: MS Office - MS Navision (NAV) preferred
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Positive, Can-Do Attitude
• Basic office etiquette