Customer Service Representative

Code Red Safety; La Grange (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Code Red Safety is seeking an experienced office/customer service professional to support sales in theSafety Product Industry. You will answer calls, process orders, coordinate POs and RMAs, and ensure timely delivery while resolving issues with a positive, professional approach.

Ideal candidates have 3–5 years of office experience, strong communication and problem-solving skills, and a customer-first mindset. This role involves teamwork and occasional administrative tasks as needed.

Qualifications

• 3-5 years of office experience.
• High school diploma or GED; AA/BS preferred.

Responsibilities

• Support Sales Reps in Safety Product Industry.
• Answers Customer Phone Calls.
• Processes Sales Orders.
• PO Requests.
• RMA’s.
• UPS World-ship.
• Follows Up on Customer Orders.
• Ensuring Product Is Ordered, Shipped and Delivered.
• Resolves Customer Problems.
• Internet Sales Processing.
• Research with Vendors to Find Non-Stock Products.
• Contact Customer to Process Sales Orders.
• Administrative/Accounting -- As Required and Needed

Skills

Customer service

Communication

Sales initiative

Cross-selling

Team collaboration

Education

High School Diploma or GED; AA/BS preferred

Tools

MS Office

Navision NAV

Job description

1. Key Responsibilities:

CRS will be responsible for maintaining a strong knowledge of our products and services, promoting customer relations by consistently providing exceptional customer service. Initiate sales and be capable of effectively cross-selling products and services to customers.

2. Duties & Responsibilities:

• Support Sales Reps in Safety Product Industry
• Answers Customer Phone Calls
• Processes Sales Orders
• PO Requests
• RMA’s
• UPS World-ship
• Follows Up on Customer Orders
• Ensuring Product Is Ordered, Shipped and Delivered
• Resolves Customer Problems
• Internet Sales Processing
• Research with Vendors to Find Non-Stock Products
• Contact Customer to Process Sales Orders
• Administrative/Accounting -- As Required and Needed

3. Educational Requirements:

High School Graduate/GED AA (2yr) BS/BA Preferred

4. Experience Requirements:

• 3-5 years of Working in an office Environment

5. Special Skills:

• Address customer challenges with professionalism, answering customer questions and investigating & correct errors.
• Ability to present a professional image and communicate with the public, co-workers, management, customers and others in a courteous, positive and professional manner.
• Preferred candidates will have enthusiasm, show strength in understanding the needs of the customer and be able to solve complex problems.
• The ability to take initiative and utilize sound judgment in decision making.
• Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management.
• Must have the ability to demonstrate a sales initiative.
• Assist Branch Managers in researching any unusual inventory transactions within their accounts

6. Work Environment & Physical Demands:

• The working environment consists of an office workspace which is conditioned but may encounter various degrees of heat, light and dust.
• Must be able to sit and work within an office environment for majority of the workday. May infrequently lift, up to 10 pounds. Will need to reach and bend to access files with reasonable accommodation.
• Must have the manual dexterity to use a computer keyboard and phone.

7. Work Hours:

Normal 1st Shift 2nd Shift 3rd Shift Other:

8. Other Skills/Requirements:

• Strong attention to detail, goal oriented
• Computer Skills: MS Office - MS Navision (NAV) preferred
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Positive, Can-Do Attitude
• Basic office etiquette

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.