BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE (ONSITE MON-FRI 8AM - 5PM)

Radian; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Radian seeks a bilingual Customer Service Representative to assist customers in promoting and purchasing our products. The role collaborates with Business Development Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.

Responsibilities include handling high-volume calls, entering orders and pricing, tracking orders, and resolving complaints while maintaining product knowledge and market awareness in the safety products sector.

Qualifications

• Customer service background in a safety products environment preferred.
• Heavy customer service/data entry skills.
• Excellent phone call skills/etiquette with ability to answer a high volume of incoming customer service calls a must.
• Strong written and verbal communication skills.
• Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills.
• Experience with P21 is a plus.
• Ability to multi-task and prioritize work on a daily basis.
• Bilingual (Spanish/English) REQUIRED.

Responsibilities

• Answering customer calls, assisting, and/or directing them.
• Transfer pricing-related calls to Inside Sales as needed.
• Maintain product knowledge and track competitors in the industrial/safety channel.
• Identify key competitors and relay feedback to relevant teams.
• Process orders, pricing, and order tracking; resolve complaints.
• Enter all orders received via fax, email, mail, EDI, SPS, or other forms daily.
• Enter credits and samples promptly when received.
• Return follow-up calls and voicemails by end of business day.
• Document customer feedback as tasks in P21.
• Communicate customer product requirements to Purchasing to minimize backorders.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Phone etiquette

Written and verbal communication

Multitasking

Bilingual (Spanish/English)

Tools

P21

MS Office

Job description

Description

POSITION SUMMARY:

The Customer Service Representative Bilingual will provide customers with the information and services they need to successfully promote and buy Radians products. CSR’s will work collaboratively with Business Development Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.

BILINGUAL EXPERIENCE REQUIRED

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:

• Answering customer calls, assisting, and/or directing them
• Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative
• Product knowledge of our products and the competitive industry
• Identify and understand who key competitors are in the industrial/safety channel
• Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution
• All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt
• All credits and samples to be entered the day they are received
• Follow-up calls and voicemails should be returned by end of business the day of receipt
• Both positive and negative feedback received by customers should be entered with a task in P21
• Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.
• Other duties as assigned

Requirements

EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:

• Customer service background: experience in a safety products environment preferred
• Heavy customer service/data entry skills
• Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must
• Strong written and verbal communication skills
• Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
• Experience with P21 is a plus
• Ability to multi-task and prioritize work on a daily basis
• Bilingual (Spanish/English) REQUIRED