Customer Service Representative

Indiana Ag Connection; Indiana, Northern (PA, KY); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Cargill is seeking a Customer Service Representative to support a single site team, handling clerical tasks and order processing to ensure timely delivery. You will resolve issues, provide order updates and maintain systems that track shipments and inventory.

The role requires a high school diploma and several years of related experience; proficiency in MS Office and Salesforce, Five9, and strong communication skills are preferred.

Qualifications

• High school diploma or equivalent required.
• 4+ years of related work experience preferred.
• Experience with MS Office, Five9, and Salesforce is a plus.

Responsibilities

• Execute a limited scale of customer service activities for a single site team.
• Provide clerical tasks to optimize processing complex orders and resolve delivery issues.
• Inform customers about order status, invoices and standard information needed to complete the sale.
• Maintain tools, systems and databases related to shipments and inventory management.
• Handle complex issues with minimal supervision and escalate when needed.
• Other duties as assigned.

Skills

Customer service

Data entry

Communication

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

Five9

Salesforce

Job description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.

JOB PURPOSE AND IMPACT

The Customer Service Representative will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

KEY ACCOUNTABILITIES

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned.

QUALIFICATIONS

MINIMUM

• High school diploma, secondary education level or equivalent
• Minimum of four years of related work experience

PREFERRED

• MS Office experience
• Five9 experience
• Salesforce experience

APPLICANT INFORMATION

• This position is posted both internally and externally
• Position can be based in Dana, Indiana or Gibson City, Illinois
• Relocation assistance is NOT provided for this role
• The business will not sponsor applicants for work visas for this position

Equal Opportunity Employer, including Disability/Vet.