Customer Support Representative – 1st Shift

Jobtailor

Portage Des Sioux (MO)

On-site

USD 38,000 - 52,000

Full time

3 days ago

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Job summary

Jobtailor in Missouri is seeking an experienced customer service professional to act as a liaison between customers and internal teams. You will respond to inquiries, manage data entry, and handle technical support requests to maintain high satisfaction levels.

You will determine order status, educate customers on ordering procedures, and ensure accurate entry per process standards while supporting capital and service orders.

Qualifications

High school diploma or equivalent.
Two (2) years relevant work experience.
ERP (JDE/ SAP/ Salesforce/ Genesys) experience (preferred).
Experience in call center, or customer-facing environment (preferred).
Ability to work 1st shift, Mon–Fri, 10:30am–7pm
Ability to work in office 3x/week, Mon–Weds
Travel percentage: 10%

Responsibilities

Serve as a liaison between customers and internal departments to ensure customer satisfaction.
Respond to customer inquiries for information and pricing, perform data entry, and handle requests for technical support
Determine order status and resolve product-related problems and questions
Inform customers of standard order-placement procedures and follow up to ensure satisfaction
Follow standardized order entry processes with 100% accuracy
Submit capital orders within 48 hours and service orders within 24 hours of receipt
Answer incoming calls from customers, sales representatives, and service technicians
Provide backup support for placing service part orders
Deliver responsive customer service with honesty and integrity
Interact with service parts, field service, materials, production, logistics, sales, finance, and management departments
Build relationships and foster teamwork with team members, leadership, and other departments

Skills

Customer Service

Order Entry

ERP Experience

Call Center Experience

Team Collaboration

Tools

JDE

SAP

Salesforce

Genesys

Job description

Serve as a liaison between customers and internal departments to ensure customer satisfaction
Respond to customer inquiries for information and pricing, perform data entry, and handle requests for technical support
Determine order status and resolve product-related problems and questions
Inform customers of standard order-placement procedures and follow up to ensure satisfaction
Follow standardized order entry processes with 100% accuracy
Submit capital orders within 48 hours and service orders within 24 hours of receipt
Answer incoming calls from customers, sales representatives, and service technicians
Provide backup support for placing service part orders
Deliver responsive customer service with honesty and integrity
Interact with service parts, field service, materials, production, logistics, sales, finance, and management departments
Build relationships and foster teamwork with team members, leadership, and other departments

Requirements

High school diploma or equivalent
Two (2) years relevant work experience
ERP (JDE/ SAP/ Sales Force/ Genesys) experience (preferred)
Experience in call center, or customer-facing environment (preferred)
Ability to work 1st shift, Mon–Fri, 10:30am–7pm
Ability to work in office 3x/week, Mon–Weds
Travel percentage: 10%

Core Competencies

Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining accuracy in order processing. Proficient in collaborating with various departments to ensure customer satisfaction and operational efficiency.

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