Customer Service Representative

Verst Logistics; Florence (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Verst Logistics is seeking a 1st shift customer service/administrative associate to support order processing, invoicing and daily office tasks. You will build professional relationships with customers by researching and addressing inquiries about work orders, shipments and inventory counts.

The role requires 1–3 years of general office experience, strong written and verbal communication, motion to learn internal software, and proficiency with Microsoft Office and accurate data entry (about 30

Qualifications

• 1–3 years of general office experience preferred.
• Strong written and verbal communication skills.
• Must be computer literate and able to type 30 wpm; proficient with MS Office.

Responsibilities

• Maintain professional relationships with customers by researching and addressing inquiries about work orders, invoices, shipments, and inventory counts.
• Process and input customer orders into the system and generate necessary paperwork.
• Ensure accurate invoicing and act as liaison between warehouse, customers, and accounts receivable.
• Maintain up-to-date procedures manual detailing processing requirements for each account.
• Create accurate reports and maintain customer files.

Skills

Customer service

Data entry

Typing 30 wpm

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Description

1st Shift

Duties and Responsibilities:

Essential Functions:

1. Maintain excellent working relationships with customers by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional and efficient manner.
2. Process and accurately input all customer orders into the computer system, and generate all related paperwork and necessary information required for customer and warehouse purposes.
3. Ensure proper invoicing of customers by verifying computer generated invoices.
4. Act as a liaison between the warehouse and the customer in administration of accounts, and between the office and customer regarding invoicing and collection concerns.
5. Maintain a current and accurate procedures manual that details the processing requirements for each account.
6. Report customer feedback to management in a timely manner, including any signs or trends of
7. Answer telephone calls and operate various types of office machines and computers necessary
8. Create accurate and timely reports as requested by management or customers.
9. Maintain all paperwork associated with orders and the corresponding customer files.

Marginal Functions:

1. Provide on the job training for new hires.
2. Assist in the accounts receivable collections process with assigned customers.
3. Generate customer thank you letters.
4. Strive for continuous process improvement.

Job Specifications:

1. High School diploma or GED
2. 1-3 years experience in general office environment, preferred.
3. Willingness to learn internal customer service software applications
4. Excellent interpersonal and communication skills, written and verbal.
5. Must be computer literate, ability to type 30wpm and have working knowledge of Microsoft Office applications.
6. Ability to work efficiently with a professional, customer friendly attitude.

Equal Opportunity Employer
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